Return & Exchange Policy

1.Custom & Made-to-Order Pieces

Due to the personalized nature of custom jewellery, all custom-made, personalized, resized, or special-order items are considered final sale and are not eligible for return or exchange.

This includes:

• Custom engagement rings
• Personalized jewellery
• Modified or resized pieces
• Special-order diamonds or settings

2.Ready-to-Ship Items

Eligible ready-to-ship items may be returned or exchanged within 7 days of delivery, provided that:

• The item is unworn and unused
• The item is in original condition
• All original packaging and certificates are included
• The item shows no signs of damage or alteration

Approved returns may be eligible for:

• Exchange
• Store credit
• Refund (where applicable)

Shipping fees are non-refundable.

3.Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or made-to-order pieces
• Resized rings
• Engraved items
• Final sale items
• Items showing wear, damage, or alteration

4.Order Cancellations

Orders may only be cancelled within 24 hours of purchase, provided production has not yet begun.

Once production or customization has started, the order cannot be cancelled.

5.Ring Resizing

We understand that finding the perfect fit is important.

Complimentary resizing may be available for eligible engagement rings within 30 days of delivery. Additional resizing fees may apply depending on the design or sizing requirements.

Certain designs may have resizing limitations.

6.Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery at:

📧 info@svaradiamonds.com

Please include:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will work promptly to resolve the matter.

7.Shipping Responsibility

For approved returns or exchanges:

• Clients are responsible for return shipping costs unless otherwise stated
• Returned items must be securely packaged and insured
• Svara Diamonds is not responsible for packages lost or damaged during return transit

8.Warranty & Craftsmanship

Svara Diamonds stands behind the quality of our craftsmanship.

If you experience an issue related to manufacturing or workmanship, please contact us and we will assess the piece accordingly.

This does not include:

• Normal wear and tear
• Accidental damage
• Improper care
• Loss or theft

9.Contact Us

For questions regarding returns, exchanges, resizing, or repairs, please contact us: