FAQs

01Do you offer natural and lab-grown diamonds?

Yes. Svara Diamonds offers both natural and lab-grown diamonds, carefully selected for their beauty, quality, and ethical sourcing. We guide each client through the differences to help you choose what best fits your preferences and budget.

02Are your diamonds certified?

Yes. Our center diamonds are certified by internationally recognized grading laboratories such as IGI and GIA, depending on the stone selected.

03Do you create custom engagement rings?

Absolutely. Custom design is one of our specialties. We work closely with clients to create rings that feel personal, timeless, and uniquely theirs.

04How long does production take?

Most made-to-order pieces require approximately 4–6 weeks for production. Timelines may vary depending on customization requirements.

05Do you offer consultations?

Yes. We offer personalized consultations by appointment to guide you through diamond selection, ring design, and customization options.

06Where are you located?

Svara Diamonds is based in Canada, operating primarily through private consultations and online appointments.

07Do you ship across Canada?

Yes. We offer insured shipping across Canada for all eligible orders.

08Is shipping insured?

Yes. All eligible shipments are fully insured and require signature confirmation upon delivery for security purposes.

09Can I customize the diamond size or metal type?

Yes. Most designs can be customized with your preferred:

• Diamond shape
• Carat size
• Natural or lab-grown diamond
• Metal type (14K, 18K, platinum)
• Yellow, white, or rose gold

10What payment methods do you accept?

We accept major credit cards, bank transfers, and secure online payments through Shopify Payments.

11Do you offer financing options?

Financing options may be available depending on the order value and payment provider availability.

12What is your return policy?

Due to the personalized nature of fine jewellery, custom-made pieces are final sale. However, we stand behind the quality of our craftsmanship and are committed to ensuring client satisfaction.

13Do you provide resizing services?

Yes. Complimentary resizing may be available for select engagement ring purchases within a specified timeframe.

14Are your diamonds ethically sourced?

Yes. We are committed to offering responsibly sourced diamonds and working with trusted suppliers who follow ethical industry standards.

15How do I care for my jewellery?

We recommend regular cleaning, safe storage, and avoiding harsh chemicals to maintain the brilliance of your jewellery. Care guidance is provided with every purchase.